Philip Crosby Collection

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These two books by Philip Crosby are part of our reference when PETRONAS embarked with its Quality Culture Process (QCP). It helps to explain the five quality PETRONAS principles: Conformance to Requirement; Prevention; Right Things Right Everytime; Price of Non-Conformance and Proactive Leadership at All Levels. I must say, these books are momento when I was managing Quality in PETRONAS Ammonia Sdn Bhd, Kertih, Terengganu.

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